Please read the FAQs below. If you can't find the answer you're looking for, please contact us here.

Payments & Safety

Your privacy and security is our highest priority. We use Paypal and Shopify Payments which are extremely secure and highly encrypted systems designed to protect customers and also hold merchants accountable.

We accept all standard methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions. If you’re a bit more tech-savvy, we offer Google Pay and Apple Pay too!

All pricing for our online store is listed in Australian dollars (AUD).

Shipping & Delivery

Once you have placed an order, our team will carefully package your items and ship them within 24-48 hours.

Your order will be sent via Australia Post, and then they should be safely in your patiently waiting hands within 3-7 business days**.

As soon as your order is sent you will receive a shipping confirmation email from us complete with a tracking number so you can follow its journey.

Although we require a signature on delivery, this is at the discretion of the Australia Post’s delivery driver and they may leave your package in a safe place, or take it to your nearest post office if you are not home.

*Please note: We send via signature required post to ensure safe delivery - if you opt for ‘Authority To Leave’ yourself, we are not responsible for the package in the rare case it is missing or stolen.

**Please note: all shipping timeframes are from the advertised date of dispatch. Should your item have a pre-order date (advised next to the product name in brackets), this is the date of dispatch. The delivery timeframe starts from the pre-order date it ships on. If there’s no date next to the product name, you’re in luck - it’s ready to go!

Standard shipping is a flat rate of $5, but comes FREE with orders over $150.

Express shipping is a flat rate of $10.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping for orders over $150.

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

Oops, is your order not being sent to the right address? We can absolutely help change this for you! Provided your order has not shipped, please send us the new details and we can change this over for you.

If your order has been shipped, don’t panic! You can still redirect it via the Australia Post tracking link we provide on your shipping confirmation email.

*Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!

You can expect your order to arrive within 3-7 business days* from the day you place it. 

*Please note: Although Australia Post quote us these expected delivery times, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date. 

After we pass your order to Australia Post, we will send you a shipping confirmation email which will have a ‘Track Order’ button. This will take you directly to the Australia Post site so you can follow the live tracking updates!

Haven’t received your shipping confirmation email yet? Check your spam folder too (it may have ended up there).

Think your order might be lost in transit? Although Australia Post quote us 3-7 business days for standard delivery, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date. 

If your order isn’t delivered within 20 days, please contact us and we can launch an investigation with Australia Post. 

*Please note: For any queries or issues related to your Australia Post order, we recommend you first reach out to Australia Post directly. While we understand delays are frustrating, we are required to work within Australia Post’s processes. Once you have contacted Australia Post directly, let us know and we can contact them on your behalf to try and resolve any issues ASAP.

All our products are shipped right here in Australia, out of our studio. This means there’s no need to stress about any customs fees, as it’s shipping from your own backyard.

Have a special someone you're buying jewellery for? You can ship any product directly to that lucky person by entering their address as the shipping address, and your own as the billing address. Plus we don’t include any value invoices inside the box as any receipts are sent directly to your own email address. It’s that easy.

Add comments in the order notes to include a personalised note! While we don't currently offer gift wrapping, our pieces are beautifully packaged in our unique jewellery boxes.

Pieces are exclusive to Antonia Scales website and our Sydney market stalls. For dates and locations click here

Returns & Warranty

Yes, we offer returns for full priced items that are in original condition.

We do not accept returns for earrings due to hygiene reasons.

For full returns policy click here.

A return request can be submitted within 14 days of receiving your order.

To make a return, contact us within 14 days of receiving your item, on Provide us with your order number and reason for return to request your credit.

All return shipping costs are handled by the customer.

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover wear and tear, breakage, or other issues that are not attributable to a manufacturer defects.